Returns and refund policy
Returns & Refunds
We want you to be completely satisfied with your Davis Lester purchase. If for any reason you are unsatisfied, we will happily accept the return of an unworn non-bespoke tailored item within 14 business days of receipt of merchandise. Items must be in original condition including tags, unworn, unwashed and not used in any way for a full refund minus original shipping charges and duties paid.
Please send your returns to -
Davis Lester Returns
49 Strasbourge Street
Martinborough, New Zealand 5711
Customers will be responsible for all shipping and handling charges to return any unwanted items. If the package does not reach us safely we will be unable to complete the refund, so it is recommended to use a tracked method for safe delivery.
We will credit your original method of payment, minus original shipping charges and duties paid. Once your Return arrives at our return address, please allow 14 business days for your refund to be processed. You will be notified by email once finalised.
All Sale items are FINAL SALE, and will not be accepted for return unless they are faulty or incorrect.
MADE TO MEASURE
All Made-to-Measure sales are FINAL and will not be accepted for return unless they are faulty or incorrect.
We DO NOT offer exchanges, but you are welcome to return a full-priced item for a refund, minus original shipping charges and duties paid, and re-purchase your preferred item/size.
Every product is quality controlled, however if you have received a product with a manufacturing fault, or have received an incorrect item in error, we will happily replace it or refund the cost as long as it is returned within 30 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
If you have received a faulty or incorrect item please email us at firstname.lastname@example.org to arrange a Prepaid Return Postage Label. We will replace your item if stock is available or refund you upon return of the item including all shipping and duties paid.